Kỹ thuật viên

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Job Description

Provide technical support to customers across Southeast Asia through online channels (video guidance, remote troubleshooting, online meetings, etc.).
Analyze and troubleshoot product‐related technical issues, delivering suitable solutions to meet customer needs.
Provide customer guidance on proper installation, operation, maintenance procedures, and troubleshooting of the product.
Prepare and produce technical training videos to support customers and service partners in understanding product installation, operation, maintenance, and troubleshooting.
Work closely with internal teams, including Production, Engineering, Quality, and Logistics, to resolve relevant matters.
Prepare and update technical documents, user guides, and training materials.
Monitor the status of service requests to ensure they are handled promptly and effectively.

Bachelor’s degree in Mechanical Engineering, Electrical–Electronics Engineering, Mechatronics, or other related technical fields. Basic knowledge of electricity and electronics.
0–4 years of experience in technical service or after sales service.
Fresh graduates with strong technical backgrounds, basic knowledge of electricity and electronics, and good writing, basic photo and video editing skills are encouraged to apply.

Job tags: Kỹ thuật viên Technician Nhân viên kỹ thuật Nhân viên phòng kỹ thuật Nhân viên kỹ thuật CNTT engineer service

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Location: Ho Chi Minh
Required skills: Quản lý Nhân sự, Trưởng phòng nhân sự, Giám đốc nhân sự, Head Of Human Resources, HR Manager, Human Resources Manager, HR Director, Human Resources Director, Giám đốc nguồn nhân lực, Phó phòng nhân sự hành chính, hành chính nhân sự, Quản lý hành chính nhân sự
Number of positions: 1